PACK CORREA MANOS LIBRES + ARNES NEOPRENO + REGALO PORTA BOLSAS (CHOCOLATE)
What is my dog's size?
How to choose the right size for: NEOPRENE HARNESSES
HOW TO MEASURE YOUR DOG?
Each dog typically varies in size within the same breed, which is why it's important to measure them to get it right. If you have doubts once you've taken the measurements, don't hesitate to contact us at info@candypet.es and we'll be happy to help you find the best product and size for your dog.
Follow these guidelines to ensure the most accurate measurements and determine the correct size for your dog. Measurements should be taken with a flexible tape measure.
Measure them standing, and it's best if they are calm. If they won't stay still, try when they are eating.
If the measurements are on the borderline of a size, we recommend choosing a larger size, so your dog is super comfortable.
Description
Tips
Details
Shipping, Exchanges and Returns
What are the shipping costs?
- Shipping to PENINSULAR SPAIN (FREE for orders over €49, otherwise from €3.95). These costs will be clearly displayed during the purchase process. You have all the detailed information, including shipments outside Peninsular Spain, in the Shipping Policies and Refund Policy sections.
How long will it take for my order to arrive?
- Once you place an order, it can take 1 to 2 business days for us to process it and hand it over to our carriers.
Once shipped, deliveries usually take between 3-5 days.
Please note that during periods of high activity such as sales seasons, Christmas, Black Friday, due to force majeure, or logistical issues with the transport company... there may be delivery delays beyond CandyPet's control. We will always try to get your package to you as soon as possible. You can track your shipment using the code you will receive in your email when the package has been shipped or on the order tracking page.
If you have not received the package after allowing sufficient time for transport or if you have an issue with your shipment, please email us at info@candypet.es or contact us directly via WhatsApp.
What is the correct size for my dog? What happens if I get the size wrong?
- You have detailed size charts in the description of each product and in the Size Guide section.
We also show you the best way to measure your dog to choose correctly. If you still have doubts, email us at info@candypet.es or send a message to WhatsApp and we will be happy to help you! - And if when you receive the product, you see that it is not the right size and you need a larger or smaller one, don't worry, we offer the first size exchange FREE of charge (option only valid for Peninsular Spain).
It is essential that products are in their original packaging and in the same condition in which they were sent. If we receive them with clear signs of having been used, dirty, or with hair, the return will NOT be accepted.
FAQ - FREQUENTLY ASKED QUESTIONS
I don't know what size to choose
We know that sometimes it is difficult to get the size right, that is why in each product you will find a tab "What is my dog's size?" with a very easy table where you can find the perfect size.
In any case, we are here to help you at all times. You can click on the Whatsapp icon and a conversation will open automatically; send us an email to info@candypet.es or fill out the form on the Contact page.
We'll be happy to lend a hand.
How long does it take to process an order?
Shipments will leave our facilities 24/48 business hours after the order is placed.
No shipments are made on Saturdays, Sundays or holidays.
Delivery times depend on the option chosen by the customer, counting from the time it leaves our warehouse.
The customer will be able to choose between several shipping options depending on the destination.
Orders may be delayed during periods of Black Friday, Sales, Christmas or National Holidays, or due to problems external to us (delays in the transport company).
If you have any incident with your order, you can contact us by sending an email to info@candypet.es and we will resolve it as soon as possible.
Do they make international shipments? How long does it take to arrive?
We do shipping to all the world.
You will find all the detailed information, such as prices and approximate transit time on the Shipping page
Shipping, Exchanges and Returns
What are the shipping costs?
- Shipping to PENINSULAR SPAIN (FREE for orders over €49, otherwise from €3.95). These costs will be clearly displayed during the purchase process. You have all the detailed information, including shipments outside Peninsular Spain, in the Shipping Policies and Refund Policy sections.
How long will it take for my order to arrive?
- Once you place an order, it can take 1 to 2 business days for us to process it and hand it over to our carriers.
Once shipped, deliveries usually take between 3-5 days.
Please note that during periods of high activity such as sales seasons, Christmas, Black Friday, due to force majeure, or logistical issues with the transport company... there may be delivery delays beyond CandyPet's control. We will always try to get your package to you as soon as possible. You can track your shipment using the code you will receive in your email when the package has been shipped or on the order tracking page.
If you have not received the package after allowing sufficient time for transport or if you have an issue with your shipment, please email us at info@candypet.es or contact us directly via WhatsApp.
What is the correct size for my dog? What happens if I get the size wrong?
- You have detailed size charts in the description of each product and in the Size Guide section.
We also show you the best way to measure your dog to choose correctly. If you still have doubts, email us at info@candypet.es or send a message to WhatsApp and we will be happy to help you! - And if when you receive the product, you see that it is not the right size and you need a larger or smaller one, don't worry, we offer the first size exchange FREE of charge (option only valid for Peninsular Spain).
It is essential that products are in their original packaging and in the same condition in which they were sent. If we receive them with clear signs of having been used, dirty, or with hair, the return will NOT be accepted.
Who is behind candyPet?
I am Paola, Graduate in Biology , mother of two children and lover of animals and nature. In 2014 I founded candyPet in Seville (Spain).
We currently have a team of 2 other super moms, who help make, prepare and ship orders.
I practically grew up in my grandparents' sewing workshop , where I learned to use sewing machines from a very young age.
My passion for animals prompted me to pursue a Bachelor's degree in Biology , then a master's degree in Neuroscience and Behavioral Biology, and graduate as a Veterinary Assistant .
For your peace of mind, not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times. So that you only have to worry about going to the park in peace.
If you want to know more about the complete story behind candyPet, you can do so by going to Our Story .
Are the products safe?
Of course!
I am Paola, founder of candyPet, I have a degree in Biology , I have a master's degree in Neuroscience and Behavioral Biology, and I have graduated as Veterinary Assistant .
And for your peace of mind, I apply all that knowledge in the design of each candyPet product. So not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times.
So that you only have to worry about enjoying every day with your faithful companion.
