Privacy policy

Basic Information about Data Protection

CANDYPET SL works to provide you with the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we must be transparent about it.

Therefore, and for the purposes established in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, "GDPR") relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data, and LAW 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"),

CANDYPET SL informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following:

·         Your data is collected to improve the user experience, catering to your interests and needs,

·         We are transparent about the data we collect about you and why we do it,

·         Our intention is to offer you the best possible experience. Therefore, when we use your personal information, we will always comply with regulations and, when necessary, request your consent,

·         We understand that your data belongs to you. Therefore, if you decide not to authorize us to process it, you can request that we stop processing it,

·         Our priority is to guarantee your security and to process your data according to European regulations,

If you want more information about the processing of your data, consult the various sections of the privacy policy below:

Who is responsible for processing your personal data?

Identity: CANDYPET SL

Registered address: Av. De la Innovación 6, Ed. Convención, Office 215 (41020). Seville, Spain.

Tax ID: B56555147

Email:   info@candypet.es

CANDYPET SL has appointed a Data Protection Officer or an internal contact person within its organization. If you wish to make an inquiry regarding the processing of your personal data, you can contact them via email at info@candypet.es

What personal data do we collect?

The personal data that the user may provide includes: 

·         Name, address, and date of birth.

·         Phone number and email address. 

·         Location.

·         Information related to payments and refunds.

·         IP address, date and time you accessed our services, internet browser used, and device operating system data. Any other information or data you decide to share with us.

In some cases, completing the registration form is mandatory to access and enjoy certain services offered on the website; likewise, failing to provide the requested personal data or not accepting this data protection policy means that you cannot subscribe, register, or participate in any promotions that require personal data.

Why and for what purpose do we process your data?

CANDYPET SL processes the information provided by interested parties for the following purposes: 

·         Manage orders or contract any of our services, whether online or in physical stores.

·         Manage the sending of information you request.

·         Develop commercial actions and maintain and manage the relationship with the user, as well as manage the services offered through the website and information about promotions and events of interest.

·         Comply with tax and legal obligations applicable to our company.

How long do we keep your data?

The data provided will be kept as long as the user does not request their deletion or for the duration of the contractual relationship and, once finalized, while the legal prescription periods last.

Who will receive your data?

CANDYPET SL will not transfer your data to third parties except to comply with a legal obligation.

What are your rights?

Users have the right to obtain confirmation about whether CANDYPET SL is processing personal data concerning them. Users have the right to access their personal data, rectify inaccurate data, or request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Users may request the limitation of the processing of their data, in which case their data will only be kept for the exercise or defense of claims. Users may object to the processing of their data for legitimate reasons.

Users may also request the portability of their data when the processing is based on consent or on a contract and the processing is carried out by automated means.

To exercise these rights, users can contact CANDYPET SL via email at info@candypet.es or by postal mail addressed to Av. De la Innovación 6, Ed. Convención, Office 215 (41020). Seville, Spain.

If you believe that your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD), the supervisory authority, at their website https://www.aepd.es

Use of Cookies

Our website uses cookies to improve your browsing experience, provide social media functionalities, analyze traffic, and customize advertising. You can consult our detailed cookie policy here.

Modifications to this Policy

CANDYPET SL reserves the right to modify this data protection policy to adapt it to legislative or jurisprudential developments, as well as to internal policies. We recommend reviewing this policy regularly.