We know that sometimes it's difficult to get the right size, which is why on each product page you'll find a tab titled "What's My Dog's Size?" with a very easy-to-use chart to help you find the perfect size.

Nevertheless, we are here to help you at all times. You can click on the WhatsApp icon and a conversation will open automatically; send us an email at info@candypet.es, or fill out the form on the Contact page.

We'll be happy to lend a hand.

Shipments will leave our facilities 24/48 working hours after the order is placed.

No shipments are made on Saturdays, Sundays or public holidays.

Delivery times depend on the option chosen by the customer, counting from the departure from our warehouse.

The customer can choose between several shipping options depending on the destination.

Orders may be delayed during Black Friday, Sales, Christmas or national holidays, or due to external problems (delays at the transport company).

If you have any incident with your order, you can contact us by sending an email to info@candypet.es and we will resolve it as soon as possible.

We ship worldwide.

You will find all detailed information, such as prices and approximate transit time, on the Shipping page.

What are the shipping costs?

Shipping to mainland Spain ( free for orders over €49, otherwise from €3.95). These costs will be clearly displayed during the checkout process. You can find all the detailed information, including shipping outside mainland Spain, in the Shipping Policy and Refund Policy sections.

How long will it take for my order to arrive?

Once you place an order, it may take us 1 to 2 business days to process it and hand it over to our carriers.
Once delivered, shipments usually take between 3-5 days.
Please note that during peak periods such as the sales season, Christmas, Black Friday, or due to unforeseen circumstances or logistical issues with the shipping company, delivery delays beyond candyPet's control may occur. We will always strive to ensure your package arrives as quickly as possible. You can track your shipment using the tracking code you will receive in your email once the package has been dispatched, or on the order tracking page .
If you haven't received your package after allowing enough time for delivery, or if you have a problem with your shipment, please email us at info@candypet.es or contact us directly via WhatsApp.

What is the correct size for my dog? What happens if I get the wrong size?

Detailed size charts are available in the description of each product and in theSize Guide section.
We'll also show you the best way to measure your dog so you can choose the right one. If you still have questions, send us an email to info@candypet.es or a message on WhatsApp and we'll be happy to help!

And if when you receive the product you find that it's not your size and you need a larger or smaller one, don't worry, we offer FREE returns on orders of €49 or more (option only valid for mainland Spain), so you can simply place a new order whenever you prefer.


It is essential that the products are in their original packaging and in the same condition in which they were sent. If we receive them with clear signs of use, dirt, or hair, the return will NOT be accepted.

I'm Paola, a Biology graduate, mother of two children, and an animal and nature lover. In 2014, I founded candyPet in Seville (Spain).

Currently, we have a team of two other super moms who help make, prepare, and send orders.

I practically grew up in my grandparents' sewing workshop, where I learned to use sewing machines from a very young age.

My passion for animals led me to pursue a degree in Biology, then a master's in Neuroscience and Behavioral Biology, and to become a Veterinary Assistant.

For your peace of mind, you won't just be buying a beautiful product for your pet; you'll be buying a product that has been meticulously designed with respect for pets' physiognomy and with safety in mind at all times. So you only have to worry about going to the park feeling relaxed.

If you want to know more about the full story behind candyPet, you can do so by visiting Our Story.

Of course!

I am Paola, founder of candyPet, I have a degree in Biology , I have a master's degree in Neuroscience and Behavioral Biology, and I have graduated as Veterinary Assistant .

And for your peace of mind, I apply all that knowledge in the design of each candyPet product. So not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times.

So that you only have to worry about enjoying every day with your faithful companion.