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At candyPet® we want our Customers to always be satisfied with our service. Therefore, we provide several methods to return a product that may not meet your needs.

You have 30 calendar days from receipt of the order to notify us of its return.

You have all the detailed information on the Exchanges and Returns page.

It is essential that the products are in their original packaging and in the same conditions in which they were sent. If this is not the case (in the event that we receive the product dirty, damaged, or used) no refund will be made for the product, the only possible solution being a new shipment of the same merchandise. The new shipment will be borne by the customer and the period for claims will be fifteen business days from notification by candyPet®.

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Of course!

I am Paola, founder of candyPet, I have a degree in Biology , I have a master's degree in Neuroscience and Behavioral Biology, and I have graduated as Veterinary Assistant .

And for your peace of mind, I apply all that knowledge in the design of each candyPet product. So not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times.

So that you only have to worry about enjoying every day with your faithful companion.