HANDS-FREE STRAP PACK + NEOPRENE HARNESS + FREE BAG HOLDER (BLUE)
What is my dog's size?
How to choose the right size of: NEOPRENE HARNESSES
HOW TO MEASURE YOUR DOG?
Dogs of all breeds vary in size, so it's important to measure them to ensure the correct fit. If you have any questions after taking the measurements, please don't hesitate to contact us at info@candypet.es and we'll be happy to help you find the perfect product and size for your dog.
Follow these guidelines to ensure the measurements are as accurate as possible and determine the correct size for your dog. Measurements should be taken with a flexible measuring tape.
Measure him standing up, and preferably while he's calm. If he won't stay still, try again while he's eating.
If the measurements are on the borderline of a size, we recommend choosing a larger size, so that your dog is super comfortable.
Description
PACK: HANDS-FREE LEASH + NEOPRENE HARNESS + CONNECTORS FOR 2 DOGS + FREE RIGID BAG HOLDER (BLUE)
Tips
Details
Shipping, Exchanges and Returns
What are the shipping costs?
- Shipping to mainland Spain ( FREE for orders over €49, otherwise for orders over €3.95). These costs will be clearly displayed during the checkout process. You can find all the details, including shipping outside of mainland Spain, in the Shipping Policies and Refund Policy sections.
How long will it take for my order to arrive?
- From the moment you place an order, it may take 1 to 2 business days for it to be processed and delivered to our carriers.
Once delivered, shipments typically take between 3-5 days.
Please note that during busy periods such as the sales season, Christmas, Black Friday, due to force majeure, or logistical issues with the shipping company, there may be delays in deliveries beyond the control of candyPet. We will always try to ensure your package arrives as quickly as possible. You can track your shipment using the code you will receive in your email once the package has shipped or on the order tracking page .
If you haven't received your package after allowing sufficient shipping time, or if you have an issue with your shipment, please email us at info@candypet.es or contact us directly via WhatsApp.
What's the right size for my dog? What happens if I get the wrong size?
- Detailed measurement tables are available in the description of each product and in the Size Guide section.
We'll also tell you the best way to measure your dog so you can make the right choice. If you still have questions, send us an email at info@candypet.es or a WhatsApp message, and we'll be happy to help! And if when the product arrives you see it's not the right size and you need a larger or smaller size, don't worry. We offer the first size exchange free of charge within the first 30 days, with the shipping costs for the new size delivered to you (this option is only valid for mainland Spain).
*If a size exchange is required for an Outlet item, or a product purchased during the Sale period or as part of a promotional campaign (discount greater than 20%), the customer must cover the shipping costs for said exchange, which will cost €8.
It is essential that the products are in their original packaging and in the same condition as when they were sent. If we receive them with clear signs of use, dirt, or hair, we will not accept a refund or exchange.
FAQ - FREQUENTLY ASKED QUESTIONS
I don't know what size to choose
We know that sometimes it is difficult to get the size right, that is why in each product you will find a tab "What is my dog's size?" with a very easy table where you can find the perfect size.
In any case, we are here to help you at all times. You can click on the Whatsapp icon and a conversation will open automatically; send us an email to info@candypet.es or fill out the form on the Contact page.
We'll be happy to lend a hand.
How long does it take to process an order?
Shipments will leave our facilities 24/48 business hours after the order is placed.
No shipments are made on Saturdays, Sundays or holidays.
Delivery times depend on the option chosen by the customer, counting from the time it leaves our warehouse.
The customer will be able to choose between several shipping options depending on the destination.
Orders may be delayed during periods of Black Friday, Sales, Christmas or National Holidays, or due to problems external to us (delays in the transport company).
If you have any incident with your order, you can contact us by sending an email to info@candypet.es and we will resolve it as soon as possible.
Do they make international shipments? How long does it take to arrive?
We do shipping to all the world.
You will find all the detailed information, such as prices and approximate transit time on the Shipping page
Shipping, Exchanges and Returns
What are the shipping costs?
- Shipping to mainland Spain ( FREE for orders over €49, otherwise for orders over €3.95). These costs will be clearly displayed during the checkout process. You can find all the details, including shipping outside of mainland Spain, in the Shipping Policies and Refund Policy sections.
How long will it take for my order to arrive?
- From the moment you place an order, it may take 1 to 2 business days for it to be processed and delivered to our carriers.
Once delivered, shipments typically take between 3-5 days.
Please note that during busy periods such as the sales season, Christmas, Black Friday, due to force majeure, or logistical issues with the shipping company, there may be delays in deliveries beyond the control of candyPet. We will always try to ensure your package arrives as quickly as possible. You can track your shipment using the code you will receive in your email once the package has shipped or on the order tracking page .
If you haven't received your package after allowing sufficient shipping time, or if you have an issue with your shipment, please email us at info@candypet.es or contact us directly via WhatsApp.
What's the right size for my dog? What happens if I get the wrong size?
- Detailed measurement tables are available in the description of each product and in the Size Guide section.
We'll also tell you the best way to measure your dog so you can make the right choice. If you still have questions, send us an email at info@candypet.es or a WhatsApp message, and we'll be happy to help! And if when the product arrives you see it's not the right size and you need a larger or smaller size, don't worry. We offer the first size exchange free of charge within the first 30 days, with the shipping costs for the new size delivered to you (this option is only valid for mainland Spain).
*If a size exchange is required for an Outlet item, or a product purchased during the Sale period or as part of a promotional campaign (discount greater than 20%), the customer must cover the shipping costs for said exchange, which will cost €8.
It is essential that the products are in their original packaging and in the same condition as when they were sent. If we receive them with clear signs of use, dirt, or hair, we will not accept a refund or exchange.
Who is behind candyPet?
I am Paola, Graduate in Biology , mother of two children and lover of animals and nature. In 2014 I founded candyPet in Seville (Spain).
We currently have a team of 2 other super moms, who help make, prepare and ship orders.
I practically grew up in my grandparents' sewing workshop , where I learned to use sewing machines from a very young age.
My passion for animals prompted me to pursue a Bachelor's degree in Biology , then a master's degree in Neuroscience and Behavioral Biology, and graduate as a Veterinary Assistant .
For your peace of mind, not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times. So that you only have to worry about going to the park in peace.
If you want to know more about the complete story behind candyPet, you can do so by going to Our Story .
Are the products safe?
Of course!
I am Paola, founder of candyPet, I have a degree in Biology , I have a master's degree in Neuroscience and Behavioral Biology, and I have graduated as Veterinary Assistant .
And for your peace of mind, I apply all that knowledge in the design of each candyPet product. So not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times.
So that you only have to worry about enjoying every day with your faithful companion.
