What are the shipping costs?
- Shipping to PENINSULAR SPAIN (FREE for orders over €49, otherwise from €3.95). These costs will be clearly displayed during the purchase process. You have all the detailed information, including shipments outside Peninsular Spain, in the Shipping Policies and Refund Policy sections.
How long will it take for my order to arrive?
- Once you place an order, it can take 1 to 2 business days for us to process it and hand it over to our carriers.
Once shipped, deliveries usually take between 3-5 days.
Please note that during periods of high activity such as sales seasons, Christmas, Black Friday, due to force majeure, or logistical issues with the transport company... there may be delivery delays beyond CandyPet's control. We will always try to get your package to you as soon as possible. You can track your shipment using the code you will receive in your email when the package has been shipped or on the order tracking page.
If you have not received the package after allowing sufficient time for transport or if you have an issue with your shipment, please email us at info@candypet.es or contact us directly via WhatsApp.
What is the correct size for my dog? What happens if I get the size wrong?
- You have detailed size charts in the description of each product and in the Size Guide section.
We also show you the best way to measure your dog to choose correctly. If you still have doubts, email us at info@candypet.es or send a message to WhatsApp and we will be happy to help you! - And if when you receive the product, you see that it is not the right size and you need a larger or smaller one, don't worry, we offer the first size exchange FREE of charge (option only valid for Peninsular Spain).
It is essential that products are in their original packaging and in the same condition in which they were sent. If we receive them with clear signs of having been used, dirty, or with hair, the return will NOT be accepted.
