Bottle Holder Support
There are already many Spanish municipalities that have legislation that requires dog owners to clean up the urine generated by them.
To make this task easier for you, we bring you a practical accessory: a comfortable bottle holder.
It comes with a matching carabiner so you can easily hang it from our straps.
GENERIC FAQ
I don't know what size to choose
We know that sometimes it is difficult to understand size charts, that is why you will find a SIZE RECOMMENDER on all products.
You can find it just above the sizes to choose from, where it says: "What is my Size?"
Just enter the requested measurements and the Recommender will tell you which size is best for your pet. Super easy!
In any case, we are here to help you at all times. You can click on the Whatsapp icon and a conversation will open automatically; send us an email to info@candypet.es or fill out the form on the Contact page.
We'll be happy to lend a hand.
How long does it take to process an order?
Shipments will leave our facilities 24/48 business hours after the order is placed.
No shipments are made on Saturdays, Sundays or holidays.
Delivery times depend on the option chosen by the customer, counting from the time it leaves our warehouse.
The customer will be able to choose between several shipping options depending on the destination.
Orders may be delayed during periods of Black Friday, Sales, Christmas or National Holidays, or due to problems external to us (delays in the transport company).
If you have any incident with your order, you can contact us by sending an email to info@candypet.es and we will resolve it as soon as possible.
Do they make international shipments? How long does it take to arrive?
We do shipping to all the world.
You will find all the detailed information, such as prices and approximate transit time on the Shipping page
What is the return policy?
At candyPet® we want our Customers to always be satisfied with our service. Therefore, we provide several methods to return a product that may not meet your needs.
You have 30 calendar days from receipt of the order to notify us of its return.
You have all the detailed information on the Exchanges and Returns page.
It is essential that the products are in their original packaging and in the same conditions in which they were sent. Otherwise (in the event that we receive the product dirty, damaged, or used) no refund will be made for the product, the only possible solution being a new shipment of the same merchandise. The new shipment will be borne by the customer and the period for claims will be fifteen business days from notification by candyPet®.
Who is behind candyPet?
I am Paola, Graduate in Biology , mother of two children and lover of animals and nature. In 2014 I founded candyPet in Seville (Spain).
We currently have a team of 2 other super moms, who help make, prepare and ship orders.
I practically grew up in my grandparents' sewing workshop , where I learned to use sewing machines from a very young age.
My passion for animals prompted me to pursue a Bachelor's degree in Biology , then a master's degree in Neuroscience and Behavioral Biology, and graduate as a Veterinary Assistant .
For your peace of mind, not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times. So that you only have to worry about going to the park in peace.
If you want to know more about the complete story behind candyPet, you can do so by going to Our Story .
Are the products safe?
Of course!
I am Paola, founder of candyPet, I have a degree in Biology , I have a master's degree in Neuroscience and Behavioral Biology, and I have graduated as Veterinary Assistant .
And for your peace of mind, I apply all that knowledge in the design of each candyPet product. So not only are you going to buy a beautiful product for your pet, but you are going to buy a product that has been carefully designed respecting the physiognomy of pets, and keeping safety in mind at all times.
So that you only have to worry about enjoying every day with your faithful companion.
